Privacy policy

Last updated: 2 September 2026

Choc'd Full operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Choc'd Full is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.

  • Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings, where applicable.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, as well as your past transactions.

  • Communications with us including the information you include when communicating with us, such as when you send a customer support enquiry.

  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, make a purchase or otherwise provide us with your personal information.

  • Automatically through the Services, including information collected from your device when you use our products or Services or visit our website, including through cookies and similar technologies.

  • From our service providers, including when we engage them to provide technology or other services and when they collect or process personal information on our behalf.

  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide you with the Services, including to:

  • process your payments;

  • fulfil your orders;

  • arrange shipping;

  • process purchases, returns and exchanges;

  • communicate with you about your orders or account;

  • remember your preferences and items you are interested in;

  • provide customer support;

  • enable you to post reviews; and

  • improve and tailor your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email or other permitted methods.

We may also use information about your interactions with our Services, including items you have previously purchased or added to your cart, to show you relevant advertising, where permitted by applicable law.

You can opt out of promotional communications at any time using the unsubscribe option provided in our marketing communications.

Security and Fraud Prevention

We use personal information to help authenticate accounts, provide a secure shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity, and protect our Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to enquiries, provide our Services and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to valid legal processes or requests from government agencies, investigate potential or actual legal proceedings, and enforce our Terms of Service or other policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These circumstances may include:

  • Shopify, vendors and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

  • Business and marketing partners who assist us with marketing, advertising and promotional activities, where permitted by applicable law.

  • Third parties when you direct or request us to disclose information, or where you otherwise provide consent, such as when information is required to ship products to you or through your use of social media features.

  • Our affiliates or corporate group, where applicable.

  • Business transactions or legal requirements, including where necessary to comply with legal obligations, respond to lawful requests, enforce applicable terms or policies, or protect the Services, our rights or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third-party service providers, some of which may be located in countries other than where you reside.

Shopify may also use information relating to your interactions with our store, other merchants and Shopify to provide certain enhanced features and services.

In these circumstances, Shopify may be responsible for processing certain personal information and responding to requests relating to information processed by Shopify.

For more information about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain rights relating to information processed by Shopify through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of such third-party sites, including the accuracy, completeness or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other users of those platforms.

Our inclusion of such links does not, by itself, imply an endorsement of the content, owners or operators of those platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell", as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or completely impenetrable, and we cannot guarantee perfect security.

Information you send to us may not be completely secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to:

  • maintain your account;

  • provide Services to you;

  • fulfil orders and maintain transaction records;

  • comply with legal obligations;

  • resolve disputes; or

  • enforce applicable agreements, terms or policies.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information.

These rights are not absolute and may apply only in certain circumstances or subject to applicable legal exceptions.

Your rights may include:

  • Right to Access / Know: You may have the right to request access to personal information that we hold about you.

  • Right to Delete: You may have the right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to a third party.

  • Managing Communication Preferences: You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails.

If you opt out of promotional communications, we may still send you non-promotional communications relating to your account, orders, purchases or other transactions.

You may exercise applicable rights by contacting us using the contact details provided below.

For information about rights relating to personal information processed by Shopify, you may also refer to the Shopify Privacy Portal.

We will not discriminate against you for exercising any applicable privacy rights.

We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where permitted by law, you may designate an authorised agent to make a request on your behalf. We may require evidence that the agent has been authorised to act for you and may also require you to verify your identity directly with us.

We will respond to privacy requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we collect, use or process your personal information, please contact us using the details provided below.

We will consider and respond to your complaint in accordance with applicable privacy laws.

Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, operational requirements, legal obligations or regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.

Where required by law, we will provide additional notice of significant changes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:

Choc'd Full
Nathan Beer trading as Choc'd Full
ABN 77 927 363 663

33/2 Pipeclay Street
Lawson ACT 2617
Australia

Phone: +61 261 894 958
Email: hello@chocdfull.com.au